Allison Hart, VP, Marketing Communications, Televox
Discussing a survey Prioritizing the Patient Experience: Consumerization of Healthcare Bring Patient Satisfaction to Forefront for Providers
Allison Hart on PopHealth Week
Allison Hart is a regularly-published advocate for utilizing technology-enabled communications to engage and activate patients beyond the clinical setting and, her opinion pieces appear regularly in national healthcare publications. As West’s chief healthcare market research and insights strategist, she leads study and thought leadership efforts for West’s TeleVox Solutions, promoting the idea that engaging with patients between healthcare appointments in meaningful ways will encourage and inspire them to follow and embrace treatment plans – and that activating these positive behaviors ultimately leads to better outcomes for both healthcare organizations and patients. Hart also currently serves as Vice President of Marketing for TeleVox Solutions at West (www.west.com), where the healthcare mission is to help organizations harness communications to expand the boundaries of where, when, and how healthcare is delivered.
Her most recent publication is available here.
PopHealth Week is Produced by Health Innovation Media
Kym Martin, MBA
Kym Martin on PopHealth Week
Kym helps lead efforts to ensure the success of WEGO Health Experts, a digital platform designed to bring the gig economy to healthcare. The DIY, on-demand solution is a high-value, cost-effective solution for healthcare leaders to quickly identify and hire patient experts and influencers as freelance consultants.
Diagnosed with Hodgkin’s lymphoma, melanoma (2x!) and breast cancer, Kym leverages her 30+ years of cancer survivorship expertise, 20+ years of wellness practice and 20+ years of business development success to help lead WEGO Health. Kym is a nationally-recognized patient Expert, speaker and leader named as one of 15 Disruptive Women to Watch in 2015.
Follow more information follow Kym on twitter via @kymlmartin, contact by email: firstname.lastname@example.org check out WEGO Health.
For prior interviews with Kym, click here, here and our very first engagement with Kym via her husband Ross Martin, MD, check out Health Datapalooza IV: A Poignant Message from Kym Martin.
PopHealth Week is Produced by Health Innovation Media
Population Health continues to be a major buzzword around the healthcare industry. At the recent HiMSS 17 conference in Orlando the talk of population health was everywhere from the vendor booths to the presentations, but where does one turn to get more than just the IT focus of population health? Where can one get a sense of the breadth and depth of population health from operations to policy, current status to future state, provider implementations, data and analytics, patient engagement, in the weeds medication adherence and wearables to large community based initiatives? In other words where can one find a full serving of all that population health is?
That place is the Jefferson Population Health Colloquium, also in its 17th year.
This year’s event features keynotes ranging from the Future of Managed Care to Good Health is Good Business: The Results of an Innovative Alignment with Physicians and Communities.
Here are just a few of the many leaders providing keynotes this year include:
- Stephen K. Klasko, MD, MBA
President and Chief Executive Officer, Thomas Jefferson University and Jefferson Health, Philadelphia, PA
- Marilyn Tavenner
Chief Executive Officer, America’s Health Insurance Plans, Former Administrator, Centers for Medicare and Medicaid Services, Former Virginia Secretary of Health and Human Resources, Washington, DC
- Lisa Simpson, MB, BCh, MPH, FAAP
President and Chief Executive Officer, AcademyHealth, Deputy Director of the Agency for Healthcare Research and Quality, Washington, DC
- Joseph F. Coughlin, PhD
Founder and Director, MIT AgeLab, Massachusetts Institute of Technology, Cambridge, MA
- Allison Brennan, MPP
Vice President of Policy, National Association of ACOs, Washington, DC
The balance of keynotes can be found on the program Agenda. The range and diversity topics covered is impressive.
Digging deeper into the Colloquium’s agenda we find ‘mini-summits‘ and ‘concurrent sessions’ on day two covering the following topics:
And concurrent sessions:
The most difficult part of this conference is deciding which sessions to attend. The complete agenda is available here, and a direct registration link for full details, here.
Also on Day two will be the awarding of the Hearst Health Prize For Excellence in Population Health now in its second year, this $100,000 prize goes to……..? Check out last year’s debrief of the winner ‘Community Care of North Carolina‘.
Tuesday evening closes with an optional dinner session, but one definitely worth attending to hear from Michael Dowling and Dr. Stephen Klasko on a panel moderated by David Nash MD, MBA. This interesting and informative panel will discuss The Future of Clinically Integrated Networks a critically important component of creating a better health system and integrating population health.
I hope to see you there.
Improving the consumer’s engagement in their health has become the holy grail; we’re all searching for it. It seems every week some company is coming out with a new app, system or program claiming they’ve developed an incredible engagement tool that will finally get people involved in their health. Most have stumbled.
Could it be that we are overlooking something because it’s just not cool and there are potential HIPAA concerns? That something is SMS text messaging. Think about it, everyone has a cell phone and text is typically unlimited and has become the new way to communicate.
It also turns out, there are some very good studies to support text messaging to be effective and much more likely to be read and responded to than an app, phone call or email. As for HIPAA, there are ways to use a “text first” approach and stay HIPAA compliant.
Listen to this episode of PopHealth Week with Ken Saitow of CareWire as he provides insights into text messaging, HIPAA compliance and use cases. He even touches upon seniors and Medicaid, both of whom respond well to text messaging.
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At the recent HiMSS conference in Las Vegas I had the pleasure of interviewing Kaveh Safavi, MD (@DrKavehSafavi), Senior Managing Director, Health Industry, Accenture Health (@AccentureHealth). Dr. Safavi discusses their recent Patient Engagement Survey and other topics. They are doing some very forward looking work in this area.