Allison Hart, VP, Marketing Communications, Televox
Discussing a survey Prioritizing the Patient Experience: Consumerization of Healthcare Bring Patient Satisfaction to Forefront for Providers
Allison Hart is a regularly-published advocate for utilizing technology-enabled communications to engage and activate patients beyond the clinical setting and, her opinion pieces appear regularly in national healthcare publications. As West’s chief healthcare market research and insights strategist, she leads study and thought leadership efforts for West’s TeleVox Solutions, promoting the idea that engaging with patients between healthcare appointments in meaningful ways will encourage and inspire them to follow and embrace treatment plans – and that activating these positive behaviors ultimately leads to better outcomes for both healthcare organizations and patients. Hart also currently serves as Vice President of Marketing for TeleVox Solutions at West (www.west.com), where the healthcare mission is to help organizations harness communications to expand the boundaries of where, when, and how healthcare is delivered.
Her most recent publication is available here.
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