Tag Archives: Text Messaging

PopHealth Week with Allison Hart

Allison Hart, VP, Marketing Communications, Televox

Discussing a survey Prioritizing the Patient Experience: Consumerization of Healthcare Bring Patient Satisfaction to Forefront for Providers

Allison Hart on PopHealth Week

Allison Hart is a regularly-published advocate for utilizing technology-enabled communications to engage and activate patients beyond the clinical setting and, herallison hart headshot opinion pieces appear regularly in national healthcare publications. As West’s chief healthcare market research and insights strategist, she leads study and thought leadership efforts for West’s TeleVox Solutions, promoting the idea that engaging with patients between healthcare appointments in meaningful ways will encourage and inspire them to follow and embrace treatment plans – and that activating these positive behaviors ultimately leads to better outcomes for both healthcare organizations and patients. Hart also currently serves as Vice President of Marketing for TeleVox Solutions at West  (www.west.com), where the healthcare mission is to help organizations harness communications to expand the boundaries of where, when, and how healthcare is delivered.

Her most recent publication is available here.

PopHealth Week is Produced by Health Innovation Media

 

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PopHealth Week with Lori Osatchy discussing Body Image, Eating Disorders and a Text Messaging Program

Lori Osatchy, MSS, LCSW, The Body Image Counseling Center

Discussing Body Image, Anorexia, Bulimia and a text messaging program

Lori Osatchy on PopHealth Week

Who’s bio reads:

‘I want to live in a world free from eating disorders and body hatred’.

Osachy, a nationally recognized authority in the treatment and prevention of eating Lori Osatchydisorders, depression, anxiety, and related mental health issues, has successfully counseled adults, children and families for over twenty years. She regularly lectures, teaches and is the author of numerous articles promoting eating disorders education among health care professionals and the lay population. She has been featured in several national magazines and is a regular mental health consultant for print news and television.   She received her BA from Cornell University in Ithaca, NY, and her MSS from Bryn Mawr Graduate School of Social Work and Social Research  in Bryn Mawr, PA.

 

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Is Text Messaging being Overlooked as an Engagement Tool in Healthcare?

 

the-holy-grailImproving the consumer’s engagement in their health has become the holy grail; we’re all searching for it. It seems every week some company is coming out with a new app, system or program claiming they’ve developed an incredible engagement tool that will finally get people involved in their health. Most have stumbled.

Could it be that we are overlooking something because it’s just not cool and there are potential HIPAA concerns? That something is SMS text messaging. Think about it, everyone has a cell phone and text is typically unlimited and has become the new way to communicate.

It also turns out, there are some very good studies to support text messaging to be effective and much more likely to be read and responded to than an app, phone call or email. As for HIPAA, there are ways to use a “text first” approach and stay HIPAA compliant.  ken-saitow

Listen to this episode of PopHealth Week  with Ken Saitow of CareWire as he provides insights into text messaging, HIPAA compliance and use cases. He even touches upon seniors and Medicaid, both of whom respond well to text messaging.

 

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